Search Engine Optimization is king, everyone wants to be at the top, everyone strives to optimize their website so it can be eaten up by search engines. This is a great thing, it keeps people on their toes, its tough yet rewarding when it works.
But once all the dust settles and you have your site optimized as best it can be (at least for the day), you start to get the traffic from all your hard work, whats next?
We have so many clients who focus solely on SEO that they forget that customers who find their site need information to make informed purchases. We have found and I believe it is documented someplace (source I do not remember) that people who browse for product information are more likely to buy from the store who is the most informative about a product. Even if the price is higher, a customer will tend to purchase from one store over another because this store seems to be the most knowledgable about the product, this store is percieved to be the authority on the product and subject.
This is a very powerful point. You can get that traffic, then overwhelm the potential customer with content/information, not only is that content beneficial for search engine optimization, it is also very beneficial in closing the sale, which is why you have an online store anyway.
Lets say for example that you have a brick and morter business, one with a storefront that sells outdoor gear. How much time would you spend with a customer selling them one backpack or jacket. First you would show them the features, second they would try it on, third you would tell them how it looks, or how it fits and so on. You could easily spend 30 minutes to an hour working with the customer for just one sale.
Now take that "one" sale time and put it into that product. Spend some quality time writing as much as you can about the product, giving the details, how it works, what it's best at, give the customer a visual picture of them owning it, flood them with information. Dig out the specs of the product, what its made of, it's options, its purposes, features features features.
Next get some good images of the product, don't settle for one blurry product image, get as high a quality picture as possible, use multiple images, put video, audio on your site.
Let your customers review the product, let them praise the product for you. Add customer reviews on your site or testimonials.
So when that same customer comes to your website instead of your store you have only one shot to sell them on YOUR product even if they can buy YOUR product from multiple places. You have got to sell them now and not let them go anyplace else.
So lets recap our thoughts here. You have optimized your site for search engines, you are now getting traffic to your products. You've spent alot of time, engergy and cold hard cash getting everything the way you want it. Now it's time to have your product ready to sell and to do that you need the following:
- Information
- Detailed Description
- Pictures (multiple views)
- Specifications (materials, mechanics etc)
- Paint a mental picture of the customer owning the product
- Customer Reviews - Let your customers help sell the product
Overload them with these items. Don't give the customer a reason to research the product anyplace else, give them everything they need at your store, you have to put that 1 hour sales pitch on the page and show them you are the authority of this product and stand behind the product.