FedEx Outage October 4th, 2008

Posted At : October 3, 2008 1:33 PM | Posted By : Paul Giesenhagen
Related Categories: Miscellaneous,SiteDirector

Just a quick note to all you FedEx customers.

A note from FedEx:

FedEx understands the importance of real-time transactions and we regret any inconvenience this outage may cause. We will be updating our systems on Saturday, October 4, 2008 from 9PM to Sunday 3AM CDT

Please note: Ground shipping and Ground rating services will be impacted.

If you have any questions or need technical assistance, please contact the FedEx Help Desk @ 1-877-339-2774 or send an email to websupport@fedex.com

Thank you for using FedEx Web Services, FedEx Ship Manager API or FedEx Ship Manager Direct.

--- We hope this helps!

Comments (9) | Print | Send | del.icio.us | Linking Blogs | 419 Views
Comments
[Add Comment]
Kurt's Gravatar Thanks for letting us know. Do you have an update on the UPS tracking problem?
# Posted By Kurt | 11/4/08 10:28 AM
Alex's Gravatar Hello. We are having a problem with your cart and the integration with UPS. When you go to check-out the amount is not the same amount that is given on the UPS site.

We have multiple carts that utilize UPS and this is a problem on all of them.

We need a solution to this problem ASAP. Please reply or email me back.

Clients are losing money through shipping.
# Posted By Alex | 11/26/08 9:07 AM
Paul Giesenhagen's Gravatar For a quick fix, edit your /components/shipUPSController.cfc

Add/Update the following:

<PickupType>
<Code>01</Code>
</PickupType>
<CustomerClassification>
<Code>04</Code>
</CustomerClassification>

This should be done around line 43 ... we'll have this update in our next release v4.91
# Posted By Paul Giesenhagen | 11/26/08 10:04 AM
Kurt's Gravatar I haven't added that code and my ups calculations seem pretty accurate.

@Alex

There are a couple things I noticed. I believe there was a couple places to enable residential shipping calculations. It was in either shipUPSController.cfc or shipingcontroller.cfc.

2nd. Be careful how you enter the product weight. At first I was entering 4.50 if the item weighed 4 and 1/2 pounds. But really the cart assumes 4.5 equals 4pounds 50 ounces! So if you want 4.5 enter 4.08.
# Posted By Kurt | 11/26/08 11:02 AM
Alex's Gravatar Thanks for the quick fix. After further investigation we found the following information that might be helpful when others try to troubleshoot this problem.

The Rates and Services Selection Tool has the following values available for Pickup Type:

01 – Daily Pickup
03 – Customer Counter
06 – One Time Pickup
07 – On Call Air
11 – Suggested Retail
Rates
19 – Letter Center
20 – Air Service Center

The default is '01 - Daily Pickup'. Based on the description you have provided of your account, the '07 - On Call Air' would match an account type that is printing their own labels and dropping them off at a UPS Store. If you are not writing he code yourself, you will need to contact your shopping cart provider and ask them to change your account type to '07 – On Call Air'.
# Posted By Alex | 11/26/08 11:03 AM
Paul Giesenhagen's Gravatar Kurt,

You're correct about the weight conversion .. we will be changing that in v5, but not in v4 ... in one world it made sense, in many other worlds it was confusing.
# Posted By Paul Giesenhagen | 11/26/08 11:08 AM
Tunc's Gravatar Paul,

Have you received my emails and the text message? I still haven't heard from you.

Thanks
# Posted By Tunc | 11/30/08 10:33 AM
Kurt's Gravatar Paul: Have you thought about integrating InterShipper?

https://www.intershipper.com/Shipping/Intershipper...
# Posted By Kurt | 12/5/08 2:52 PM
Tunc's Gravatar Paul,

Could you confirm that you developers are working on our "list"?

Thanks,
Tunc
# Posted By Tunc | 12/10/08 3:18 PM
[Add Comment]
BlogCFC was created by Raymond Camden. This blog is running version 5.5.1.