FedEx Outage October 4th, 2008

2008 October 03
tags: Miscellaneous · SiteDirector
by Paul Giesenhagen
Just a quick note to all you FedEx customers. A note from FedEx: FedEx understands the importance of real-time transactions and we regret any inconvenience this outage may cause. We will be updating our systems on Saturday, October 4, 2008 from 9PM to Sunday 3AM CDT Please note: Ground shipping and Ground rating services will be impacted. If you have any questions or need technical assistance, please contact the FedEx Help Desk @ 1-877-339-2774 or send an email to websupport@fedex.com Thank you for using FedEx Web Services, FedEx Ship Manager API or FedEx Ship Manager Direct. --- We hope this helps!
7 Responses leave one →
  1. Kurt
    Kurt PERMALINK
    Nov 4, 2008 at 10:28 AM

    Thanks for letting us know. Do you have an update on the UPS tracking problem?

  1. Alex
    Alex PERMALINK
    Nov 26, 2008 at 9:07 AM

    Hello. We are having a problem with your cart and the integration with UPS. When you go to check-out the amount is not the same amount that is given on the UPS site.

    We have multiple carts that utilize UPS and this is a problem on all of them.

    We need a solution to this problem ASAP. Please reply or email me back.

    Clients are losing money through shipping.

  1. Paul Giesenhagen
    Paul Giesenhagen PERMALINK *
    Nov 26, 2008 at 10:05 AM

    For a quick fix, edit your /components/shipUPSController.cfc

    Add/Update the following:

    <PickupType>
    <Code>01</Code>
    </PickupType>
    <CustomerClassification>
    <Code>04</Code>
    </CustomerClassification>

    This should be done around line 43 ... we'll have this update in our next release v4.91

  1. Kurt
    Kurt PERMALINK
    Nov 26, 2008 at 11:02 AM

    I haven't added that code and my ups calculations seem pretty accurate.

    @Alex

    There are a couple things I noticed. I believe there was a couple places to enable residential shipping calculations. It was in either shipUPSController.cfc or shipingcontroller.cfc.

    2nd. Be careful how you enter the product weight. At first I was entering 4.50 if the item weighed 4 and 1/2 pounds. But really the cart assumes 4.5 equals 4pounds 50 ounces! So if you want 4.5 enter 4.08.

  1. Alex
    Alex PERMALINK
    Nov 26, 2008 at 11:04 AM

    Thanks for the quick fix. After further investigation we found the following information that might be helpful when others try to troubleshoot this problem.

    The Rates and Services Selection Tool has the following values available for Pickup Type:

    01 – Daily Pickup
    03 – Customer Counter
    06 – One Time Pickup
    07 – On Call Air
    11 – Suggested Retail
    Rates
    19 – Letter Center
    20 – Air Service Center

    The default is '01 - Daily Pickup'. Based on the description you have provided of your account, the '07 - On Call Air' would match an account type that is printing their own labels and dropping them off at a UPS Store. If you are not writing he code yourself, you will need to contact your shopping cart provider and ask them to change your account type to '07 – On Call Air'.

  1. Paul Giesenhagen
    Paul Giesenhagen PERMALINK *
    Nov 26, 2008 at 11:09 AM

    Kurt,

    You're correct about the weight conversion .. we will be changing that in v5, but not in v4 ... in one world it made sense, in many other worlds it was confusing.

  1. Kurt
    Kurt PERMALINK
    Dec 5, 2008 at 2:53 PM

    Paul: Have you thought about integrating InterShipper?

    https://www.intershipper.com/Shipping/Intershipper/Website/MainPage.jsp?Page=Integrate

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